You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
If your order is being shipped to a special area, or if it includes special products, we will contact you by email before shipping. Please make sure to check your inbox for any communication from us.
Hawkeye V5 camera upgrades compared to V4 camera:
1. Added 4K30/ 1080P60/ 30FPS HDMI output
2. Added 1080P 30FPS USB streaming
3. Integrated built-in EIS(interal) stabilizer and sensor
4. Upgraded chip: from SONY 12MP to SONY IMX415
Features:
1.High-resolution image: Capture stunning 4K quality videos and photos with this camera.
2.Split camera design: The split design allows for convenient placement and adjustment of the camera.
3.Wide applicability: Suitable for various purposes like live streaming, video conferencing, and recording.
4.Easy to use: The camera is user-friendly and can be easily operated by children and toy enthusiasts.
Specification:
Model: 4K Split V5 HDMⅠUSB AV Camera
Sensor: SONYIMX415
Lens: FOV 170, F/2.8
Video Resolution: "4K 30FPS,2.8K(4K) 4:3 50FPS, 2.7K 4:3 60/30FPS,
2.5K 16:9 60/30FPS, 1080P 100/60/30FPS"
Image stabilization: EIS(interal) / Gyroflow(PC/APP)
Video Format: mp4/H.265/H.264
TV out: PAL/NTSC,latency 0.04 sec
Ports: Micro HDMⅠ, Type C
HDMⅠoutput: 4K30/ 1080P60/ 30FPS
PC CAM output: 4K/2.5K/1080P 30FPS
USB stream: 1080P 30FPS
TF Card: 8-256G(U3 FAT32/exFAT)
Power supply: 6-24V
Size: Mainboard 38×38mm, Cam 19×19mm
Weight: 19g
Current: MAX 900mA@6V
Package Included:
1x Camera
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
We accept return of products. Customers have the right to apply for a return within 30 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at orders@makerfire.com.
Please contact our Customer service at orders@makerfire.com to get the return address.
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