1. Before the order ship,you can choose cancel it,change address information and the shipping way.(We can not change shipping addresses,shipping way or cancel your order after the order has been shipped)
2. We have no return service when your package arrived at your local.so if your address is wrong or you not pick it up on time,the package will be mostly possible destroyed at your local(After your package ship out,we will update the tracking information to you soon.so please pay attention it,any problem please contact us at firstname.lastname@example.org or direct send message to us online.)
3. For any abnormal order, we will contact you by email or WhatsApp within 3 working days, if there is no reply within two days, we will cancel the order by default(eg, sold out, price, shipping way, shipping fee or battery issue ...).
4. Customers should be responsible for paying customs taxes
How long until your order ships?
In stock:we will ship your order within 1-2 working days.
Pre-order:Usually around 2-7 working days except individual product.
Shipping Methods & Delivery Times
Three shipping methods are provided for you now.
1. Free Standard Shipping - Your orders will be shipped via free Standard Shipping by default (Except the remote areas) Delivery within 7-20 working days usually. And you need to pay a remote fee for your order if you belong to a remote area.
2. Expedited Shipping - If you choose expedited shipping (Such as DHL,FedEx, UPS,etc.),you need to pay some extra shipping fee.Please contact us via email@example.com if you want to ship by express. Delivery within 4-10 working days usually.
3. Ocean Shipping - Please contact us via firstname.lastname@example.org if you want to ship by sea. Delivery within 18 - 35 working days usually.
We can ship to all over the world by Free Standard Shipping. It generally takes 7-20 business days shipping from the China warehouse but varies for different countries and areas. Below are the estimated shipping times. During the quarantine of COVID-19, shipping time is around 3-7 days longer than usual.
USA:Delivery within 7-15 business days（Standard shipping)
Japan:Delivery within 4-12 business days（Standard shipping)
Australia / Europe:Delivery within 8-20 business days（Standard shipping)
Canada:Delivery within 12-25 business days（Standard shipping)
Southeast Asia:Delivery within 4-12 business days（Standard shipping)
Turkey:Delivery within 7-16 business days（Standard shipping)
Russia:Delivery within 20-50 business days（Standard shipping)
Other Countries:Delivery within 15-20 business days（Standard shipping)
*These are estimated delivery times only, Makerfire can not guarantee an exact delivery time.
*The estimated delivery time may be longer if any battery is included in your order.
*We do not assume any responsibility or obligation for the delay in shipping time,because this is out of our control.
Battery Shipping Tips
*We can't ship the battery to the following countries by now:Turkey,India,Germany,Brazil,Mexico,Chile and New Zealand etc.(If you place an order, we do not have the battery shipping way,we will inform you change other products or cancel the order.)
*We can ship battery to these country:USA,Japan,Russia,Austria, Belgium, Czech Republic, Denmark, France, Hungary. Ireland, Italy, Luxembourg, Norway, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, Netherlands
About the Customs Clearance&Tax
*Customers should be responsible for paying customs taxes.
*If the customs clearance could not be completed due to the customer's reasons.